|
|
Your claim review is complete
|
|
|
|
|
|
|
Update on your unrecognised
charge claim
|
|
|
|
|
|
|
|
Dear Cardmember,
|
|
Case Reference Number: ${Var2}
|
|
We are following up on your recent communication
about your American Express®
Card account listed above.
|
|
After completing an internal review, we are unable
to accept your fraud claim. As a result, we have
reversed the statement credit of ₹${Var3} that was
previously issued to your Card account while this
matter was under review. Your enquiry is now closed.
|
|
The debit for this amount will be reflected on your
next monthly billing statement. Please ensure you
arrange for any outstanding amounts to be paid as
soon as possible to avoid incurring any additional
interest charges and to ensure your account remains
in good standing.
|
|
If you would like additional information, please
call our Fraud Protection Services department at
0124 6702830. Our servicing hours are from 8:30 am
to 9:00 pm, Monday through Sunday.
|
|
It is important you know that if you are not
satisfied with redressal of the grievance provided
by the Bank, you may approach the Office of Banking
Ombudsman for Grievance Redressal at cms.rbi.org.in.
|
|
Thank you for reaching out to us.
|
|
|
|
|
|
|
You are receiving this email because you are an American Express® customer. This email was sent to Card ending ${Var1}.
We are unable to accept incoming emails to this address. For details on our email practices, view our Privacy Statement.
American Express Banking Corp. Cyber City, Tower 'C', DLF Building No. 8, Sector 25, DLF City Phase ll, Gurgaon - 122002, Haryana.
® Registered trademark of American Express Company.
© 2026 American Express. All rights reserved.
SFEFSR006
|
|
|
|
|
|
